topic Re: 75% data usage in Get Support

75% data usage

raahh — Fri, 06 Dec 2024 18:55:03 GMT

Hi,

Does anyone know why PM is sending me a text saying ive used up 75% of my data when i havent? only used around 600mb of 3gb.

Re: 75% data usage

Handy1 — Fri, 06 Dec 2024 18:59:17 GMT

@raahh Could be error message as those are. Not uncommon around here or you actually used it up , have you checked both app and website to see if it the same ?

Re: 75% data usage

Dunkman — Fri, 06 Dec 2024 19:54:03 GMT

@raahh

Data usage on PM website is reported once/twice per day usually early in the morning. So the PM data counter may not be matching your actual data usage yet (update 1 -2 AM?).

Is it possible that something happened data usage wise in the last 12 hours that would have accounted for this sudden usage.

Re: 75% data usage

raahh — Sat, 07 Dec 2024 01:44:54 GMT

I normally use wifi. I was out and about today and using more data (not wifi) than usual and that's when the text came in in the afternoon. So I would expect the text to come in later tonight if anything. It just seemed off/not accurate.

Re: 75% data usage

raahh — Sat, 07 Dec 2024 01:48:18 GMT

@Handy1my cycle is Nov 18, 2024 - Dec 18, 2024. data is 3gb total, I've used 790MB. the text message said i've used 75% but that's not correct.

Re: 75% data usage

computergeek541 — Sat, 07 Dec 2024 01:56:09 GMT

@raahh wrote:
@Handy1my cycle is Nov 18, 2024 - Dec 18, 2024. data is 3gb total, I've used 790MB. the text message said i've used 75% but that's not correct.

Both the Public Mobile app and self serve website sometimes shows outdated information, so I would dial 611 from your phone and choose the option relating to data usage. That will provide a true number of the amount of data remaining on your account. If you have more than the text message is saying, you may ignore the message. Public Mobile has sent these kinds of text messages to some customres in the past in error.

Re: 75% data usage

raahh — Mon, 09 Dec 2024 22:53:07 GMT

@computergeek541thanks for the info. Dialing *611 worked. Need to select option 3 for 'review summary of add on usage'..it told me the correct data usage. Note to anyone else, you'll need your 4 digit PIN to access this area. If you don't remember I suppose you'll need to contact a PM admin to reset it.
also dialing *611 again a second, third time in a row didn't work for me after I hung up the first time. There's some sort of delay, you'll need to wait a min or so before you dial again.