topic Re: End of the line in Get Support

End of the line

MuskokaGuy — Sat, 30 Nov 2024 01:24:12 GMT

I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.? I can't buy one and I can't swtich to a plan that has one. Freedom Mobile is looking really good right now.

Re: End of the line

Chalupa_Batman — Sat, 30 Nov 2024 01:27:42 GMT

@MuskokaGuy wrote:
I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.? I can't buy one and I can't swtich to a plan that has one. Freedom Mobile is looking really good right now.

Hey @MuskokaGuy

There is no Mexico add on. There is only the Canada/US/Mexico plan offered by PM, which yes, it's odd there is no addon yet but eh.... so if you want to use your phone in Mexico, you have to get one of those plans. You can always change it later but your call.

Re: End of the line

will13am — Sat, 30 Nov 2024 01:27:43 GMT

@MuskokaGuy wrote:
I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.? I can't buy one and I can't swtich to a plan that has one. Freedom Mobile is looking really good right now.

@MuskokaGuy , there are currently no roaming add-on available for Mexico. The only way to use the service in Mexico is to buy a plan that includes Mexico roaming. To do a plan change, using either the app or browser, navigate to the subscriptions tab and initiate a change. You will be presented with available options which should include plans that have Mexico roaming.

Re: End of the line

golfball — Sat, 30 Nov 2024 01:29:37 GMT

There are no Mexico add-ons. If you want service in Mexico you have to switch to a plan that includes it.

Some of the Mexico plans are hidden if your current plan is more expensive so if you are looking for a cheaper plan and can't see it that could be why.

Re: End of the line

BKNS27 — Sat, 30 Nov 2024 01:45:55 GMT

@MuskokaGuy

I assume that the Mexico Add-on roaming will be added in the future since there are Canada/USA/Mexico plan.

PM is slow as snails to get things done so patient is key.

Re: End of the line

golfball — Sat, 30 Nov 2024 01:52:33 GMT

@BKNS27 There's definitely a chance. One of help pages actually talks about Mexico add-ons and says they may add them if there's a demand for it.

Re: End of the line

MuskokaGuy — Sat, 30 Nov 2024 02:10:41 GMT

Where I live we only have 4g/LTE - no 5G. When I signed up last year, Telus/Bell said we would hav 5G - NOT that i need it. My monthly average data usage is 1 GB. PM offered me a 20 GB data and unliited canada wide calling /texting for $29. I jumped. Now we still don't have 5G, but that is just another Bell/Telus promise gone haywire. I am getting these Black Friday promotions from PM saying that I can get a plan that inlcudes Mex/US/CA for $29 or $35 depending on the data. I don't use much data - I just want to be able to stay in touch with my family when I'm in Mexico this winter. PM won't let me convert to the new 29 or 35 plan that includes Mexico, nor buy an add-on. Over the last year I have converted my entire family from Rogers (Zoomer) to PM. I;m now at the point to convert everyone to Freedom Mobile. If anyone at PM is listening, I would appreciate some help in resolving this lack of options issues. all we want is equal access to programs and plans as other non-PM customers have.

Re: End of the line

Phil_Adelphus — Sat, 30 Nov 2024 12:40:28 GMT

@MuskokaGuy I am getting these Black Friday promotions from PM saying that I can get a plan that inlcudes Mex/US/CA for $29 or $35 depending on the data. I don't use much data

Do you mean you're receive text messages/emails making these offers? If so, I think you typically have to reply to the texts to get them. If you need customer support open a ticket at the chat icon bottom right of this page.

Re: End of the line

N-P-K — Sat, 07 Dec 2024 00:58:12 GMT

Not sure if you are still with Public or have looked elsewhere. Regarding your struggle with finding ways to contact Public, if you still are trying to get a hold of them, here are the instructions I received, plus a couple of tips I found helpful:

"If you have any trouble with this link, please reach out to our agents by sending a private message to CS_Agent in our Community here."

Tips:

On a computer, go to the above link, or click here (if it allows me to post links): https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage)
hover the mouse over the button next to the gear icon: The hover-text should say "Compose Notes". This should open a box titled "Create New Message."
In the "Send to" field, enter the following: CS_Agent
type out CS_Agent manually (rather than pasting it), which will allow you to select CS_Agent from the drop down that appears
Compose your message