topic Re: Activation issue in Get Support

Activation issue

Rudrabarot — Fri, 06 Dec 2024 22:14:34 GMT

My number has been ported out from chatr, and i was provided a temporary number from public mobile which is active. How do i start using my original number now?

Re: Activation issue

hTideGnow — Fri, 06 Dec 2024 22:16:38 GMT

hi @Rudrabarot

did Chart send you a text to approve the port?

if so, and if you replied, put the PM sim card in the phone and test both inbiund and outbound calls

put on t

Re: Activation issue

Yummy — Fri, 06 Dec 2024 22:16:23 GMT

If your number is Really ported from Chatr then it should be immediately available as 'your' number. Most likely porting did not work. How do you know porting was completed successfully?

Re: Activation issue

computergeek541 — Fri, 06 Dec 2024 22:17:02 GMT

@Rudrabarot wrote:
My number has been ported out from chatr, and i was provided a temporary number from public mobile which is active. How do i start using my original number now?

When requesting a port in a phone number, any phone number that you had a Public Mobile immediately gets replaced. Outgoing calls and and text messages should already be seen as coming from the number that you had a Chatr. Data should also be working. The remainder of services will start working automatically once porting has completed, although a phone restart is sometimes needed.

Re: Activation issue

Rudrabarot — Fri, 06 Dec 2024 22:21:23 GMT

I received a text from chatr, i responded with YES. Then i received a text from PM that it has been ported successfully but i was assigned a temp number.

Re: Activation issue

Phil_Adelphus — Fri, 06 Dec 2024 23:29:21 GMT

@Rudrabarot Have you tried restarting the phone with the PM sim in it?

Re: Activation issue

slusagm — Fri, 06 Dec 2024 23:34:53 GMT

PM never assign temporary number if you requested porting during activation. You always use the same number even port is not completed

But can you call and use data without problem? can you receive incoming calls now?

if just the number showing is wrong but you can make calls and receive calls without problem, it is a phone setup itself