topic Re: Public Mobile New eSim Incoming calls NOT received in Get Support

Public Mobile New eSim Incoming calls NOT received

Deepika_Ragu — Fri, 06 Dec 2024 21:53:21 GMT

I purchased an eSim from Public Mobile online. I have recharged it with $35 per month. I have not been receiving any incoming calls since then. I am able to call anyone with outgoing calls. But when someone tries to call me, it shows number doesn't exist. I need help with incoming call activation. Kindly help at the earliest on steps to fix it.

Re: Public Mobile New eSim Incoming calls NOT received

BKNS27 — Fri, 06 Dec 2024 21:40:58 GMT

@Deepika_Ragu

Try rebooting your phone first and see if that helps. If not then you will need a CS_Agent to help you fix this issue. The quickest way is to click on the Chatbot and type in Submit a Ticket or Connect Agent.

The slower method is to pm an agent by going to your avatar then Messages and address to CS_Agent or click on link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile New eSim Incoming calls NOT received

Dunkman — Fri, 06 Dec 2024 21:44:00 GMT

@Deepika_Ragu

More details would be helpful.

Did you port over a number from another mobile company? Are you able to receive texts on your phone? what about data?

Re: Public Mobile New eSim Incoming calls NOT received

Deepika_Ragu — Fri, 06 Dec 2024 21:51:36 GMT

No i didnt port aby number. I just purchased a new esim and recharged it. Yes I m able to receive and send SMS. Only incoming calls aren't working. Also data seems to work ideally

Re: Public Mobile New eSim Incoming calls NOT received

Deepika_Ragu — Fri, 06 Dec 2024 21:52:06 GMT

Okay I have tried doing the above. I m waiting from the CS Agent to contact back

Re: Public Mobile New eSim Incoming calls NOT received

Dunkman — Fri, 06 Dec 2024 21:53:39 GMT

@Deepika_Ragu wrote:
No i didnt port aby number. I just purchased a new esim and recharged it. Yes I m able to receive and send SMS. Only incoming calls aren't working. Also data seems to work ideally

@Deepika_Ragu

Try a network reset of your phone. This will erase any saved Wifi passwords.

Re: Public Mobile New eSim Incoming calls NOT received

Deepika_Ragu — Fri, 06 Dec 2024 22:03:39 GMT

Tried but doesn't seem to work

Re: Public Mobile New eSim Incoming calls NOT received

Dunkman — Fri, 06 Dec 2024 22:49:12 GMT

@Deepika_Ragu wrote:
Tried but doesn't seem to work

@Deepika_Ragu

Then it is likely an account provision issue. You will need to wait for customer service agent help. The waittimes are longer than usual. Up to 1-2 days right now. Check your private message inbox for response.

Re: Public Mobile New eSim Incoming calls NOT received

Deepika_Ragu — Sat, 07 Dec 2024 12:27:49 GMT

Ok Thanks