topic Re: Number transfer in Get Support

Number transfer

PMV — Thu, 05 Dec 2024 22:38:03 GMT

I cannot get network connection with PM in Mexico and can therefore not cannot receive the text you are probably sending me to authorize the port out. Could you authorize the port out through messaging ? or emailing ?

Re: Number transfer

Dunkman — Thu, 05 Dec 2024 20:52:42 GMT

@PMV

Just to clarify. Are you a public mobile customer? Right now in Mexico? Wanting to port to another mobile company? Not able to receive port request text?

Port requests are done by text only. Not email unfortunately.

PM has recently introduced Mexico roaming packages. If you turn on roaming in Mexico, see whether you can connect to ATT. Might then be able to receive texts. Or one option is to spend money and do an immediate plan change to one of the Mexico plans and you should receive the text.

Saying that though, trying to port out of PM while traveling in Mexico (or USA) can be trickier. Is it possible to wait until you are back in Canada?

Re: Number transfer

BKNS27 — Thu, 05 Dec 2024 21:31:20 GMT

@PMV

Are you on the new Canada/USA/Mexico plan?

If you are then reboot your phone by powering off then back on.

If not then you need to switch from your current plan to the Can/US/Mx plan.

Re: Number transfer

PMV — Fri, 06 Dec 2024 19:40:53 GMT

Hello,

No i am not. I am leaving PM and because i have no network, I am not able to receive the text message allowing me to authorize them to release my number.

Re: Number transfer

hTideGnow — Fri, 06 Dec 2024 19:45:46 GMT

hi @PMV

text approval to port out is important. If you want other arrangement to accept the approval, please ask support agent directly

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

PMV — Fri, 06 Dec 2024 19:52:30 GMT

Hello Dunkman,

Yes to all 4 questions 🙂

I did not think of changing to one of the Mexico plans...i think that may be my best bet becasue i cannot wait until i am back in Canada as i am here until April

Why do you think it may be tricky to port out from here if I have network connection and could authorize the release of my number ?

Do you think there's a way I can get confirmation that I can port out from anywhere as long as i can authorize the release ?

I appreciate your responses...i feel i am stuck 😞

Re: Number transfer

Dunkman — Sun, 08 Dec 2024 20:07:58 GMT

@PMV wrote:
Hello Dunkman,
Yes to all 4 questions 🙂
I did not think of changing to one of the Mexico plans...i think that may be my best bet becasue i cannot wait until i am back in Canada as i am here until April
Why do you think it may be tricky to port out from here if I have network connection and could authorize the release of my number ?
Do you think there's a way I can get confirmation that I can port out from anywhere as long as i can authorize the release ?
I appreciate your responses...i feel i am stuck 😞

Sorry for delay. Next time, try to tag @PMV . Then I will get a notification that you tagged myself.

The tricky part is that if something goes wrong. You are out of Canada and it is a hassle to contact customer service agent at either PM or new mobile company. Does your new carrier have Mexico roaming also and at what cost?

The new PM Mexico roaming plans are quite popular. If you are staying in Mexico until April, then this plan might be a good choice.

You could contact customer service agent to verify if your port would be possible while traveling in Mexico. Click on chat icon on right lower corner of website and follow prompts to submit ticket. It will take several hours to up to 1-2 days for response though.