topic Re: how can I get a refund for a double payment? in Get Support

how can I get a refund for a double payment?

MJY — Fri, 06 Dec 2024 18:09:48 GMT

I changed my plan, but I didn't get a refund for the previously paid amount.

Re: how can I get a refund for a double payment?

hairbag1 — Fri, 06 Dec 2024 18:12:08 GMT

and you won't either. You were given choice to Change Now OR Change on Renewal. If you selected Change Now...you pay now and lose balance of previpous plan with no refunds or pre-rating of the plan.

Re: how can I get a refund for a double payment?

hTideGnow — Fri, 06 Dec 2024 18:12:59 GMT

hi @MJY

did you use Change now option? if so, that is how it would be like, PM will charge new plan and won't refund the unused days

but if it is only day one after renewal , and you changed plan after renewal, likely PM agent can do something.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: how can I get a refund for a double payment?

eddieO — Fri, 06 Dec 2024 18:13:00 GMT

@MJY if you selected "Change now" you will not get a refund as Public Mobile is prepaid. You're best to select "Change on renewal" if you have a lot of days left on the current subscription

Re: how can I get a refund for a double payment?

hairbag1 — Fri, 06 Dec 2024 18:18:32 GMT

@MJY

if you message Customer Support to request refund / credit...please come back and let us know if your request is granted or denied. We'd all like to know in case this comes up again in the future, as I'm sure it will.