topic Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied in Get Support

No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Ron210 — Fri, 06 Dec 2024 17:46:51 GMT

Something seems to have happened to my account on November 29. There is no usage history prior to that date. My account billing history is no longer showing any discounts applied to my monthly bill. Have been a PM customer since 2019. How do I get this resolved?

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Handy1 — Fri, 06 Dec 2024 17:55:31 GMT

@Ron210 Check the rewards portal for your rewards history , we no longer see those rewards in the payment history since everyone’s been switched to points system . Once you have 15 points you can redeem $15 off your bill from the rewards portal catalog

Points rewards portal view catalog

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

eddieO — Fri, 06 Dec 2024 17:59:13 GMT

@Ron210

The $2 auto pay discount has been replaced with 5% Points-Back from every payment (less taxes)
The monthly loyalty discount is now replaced with 10 points given once a year on your anniversary.
Refer-a-Friend will get you 1 point for each month that your referral stays with PM
Give Back (from 1 point up to 20 points by contributing in the Public Mobile Community).

Public Points can be redeemed towards a $15 bill credit (requires 15 points), or for ad-ons like international long distance minutes, more data, etc (starting at 5 points and up). The $15 bill credits will not happen automatically, you’ll need to redeem your points in your account manually add them for your next bill.
More information about the rewards system migration:
Moving to Public Points | Help Article | Public Mobile

Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

hTideGnow — Fri, 06 Dec 2024 17:58:44 GMT

hi @Ron210

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

More details with the change

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Ron210 — Fri, 06 Dec 2024 18:05:57 GMT

I can't say I am impressed with this system. I have to keep coming back into this system and redeeming the points. This is regressive compared to the old system where discounts were made automatically each month. Also it does not seem to add up to the same discount value. I think this is going to make me consider switching providers after 5 years of customer loyalty.

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Ron210 — Fri, 06 Dec 2024 18:07:41 GMT

Also why is my payment history and usage history truncated. I have no way of going back to find the history.

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

eddieO — Fri, 06 Dec 2024 18:10:28 GMT

@Ron210 payment history through the Public Mobile account will only go back so far, to get older history you would need to reach out to a support agent

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Handy1 — Fri, 06 Dec 2024 18:13:13 GMT

@Ron210 Maybe ask support to investigate the issues . And if you can report back to us let us know what they say reason is for no payment history

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

will13am — Fri, 06 Dec 2024 18:14:00 GMT

@Ron210 , what you are seeing could be a data caching issue. Try viewing your self serve account using incognito mode on the browser. If using the mobile app, clear app cache before logging in.

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Ron210 — Fri, 06 Dec 2024 18:15:59 GMT

I tried the chat and it was useless. It basically ended with a message that said something like we can't help you with that.

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

hTideGnow — Fri, 06 Dec 2024 18:19:30 GMT

hi @Ron210

you can message support here by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Handy1 — Fri, 06 Dec 2024 19:42:06 GMT

@Ron210 You can use the link in my last reply to direct message support if chat bot isn’t working for you

Re: No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Ron210 — Fri, 06 Dec 2024 21:40:57 GMT

I did that 5 hours ago and have not received any kind of response.