topic Re: How to open a ticket in Get Support

How to open a ticket

Stainless316 — Fri, 06 Dec 2024 16:13:30 GMT

Re: How to open a ticket

BKNS27 — Fri, 06 Dec 2024 07:55:30 GMT

@Stainless316

You can contact a CS_Agent by pm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It is quicker if you indicate your issue on this Community for members to help you with common issues.

Re: How to open a ticket

Dunkman — Fri, 06 Dec 2024 14:50:25 GMT

@Stainless316

Wait times are longer for CSA help due to BF deals.

Do you have a specific question in mind? Often community members on the forum can offer troubleshooting advice to solve issues without need for CSA help.

Submiting tickets is preferred than sending private messages to CSA

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

However, if you can't submit ticket, then private message is the next preferred option.

Re: How to open a ticket

Stainless316 — Fri, 06 Dec 2024 18:12:58 GMT

Thanks