topic Visa debit in Get Support

Visa debit

Tinagirl — Fri, 06 Dec 2024 14:15:50 GMT

I need to pay for my bill, but I cannot do.It.Will not take my visa debit number

Re: Visa debit

Handy1 — Fri, 06 Dec 2024 14:21:17 GMT

@Tinagirl You can buy payment vouchers from shoppers drug mart 7-11 / shell gas station and load the funds *611 to resume services right away and worry about CC updating later

Re: Visa debit

eddieO — Fri, 06 Dec 2024 14:22:11 GMT

@Tinagirl is your Visa debit issued by a Canadian institution? You can try contacting a support agent to see if they can help. You will need to open a ticket through the Chatbot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Visa debit

Dunkman — Fri, 06 Dec 2024 14:35:42 GMT

@Tinagirl

Unfortunately, a few customers are still having issues with updating credit card/visa debit information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...