calls

Honey_ginger — Fri, 06 Dec 2024 04:55:08 GMT

I cannot receive or call out

Re: calls

hTideGnow — Fri, 06 Dec 2024 04:59:29 GMT

new activation? what phone do you have?

does data work?

Try Reboot the phone first and then Reset Network Settings

if that does not work, try your sim card in another phone

Also, check your My Account and check if your account is active

if nothing works, ask support agent to help.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours: