topic Re: Sim card in Get Support

Sim card

Moedon — Fri, 06 Dec 2024 02:49:23 GMT

For sum reason I could not register with an esim card, so I tried my sim card in my phone...didn't work so I ordered a sim card

And paid for it. Now with the mail strike I have not received my sim card soi cannot finalize my sign up with public mobile. Mean while I have paid my first month and my sim card for a total of $45.00 and can't use it. What can I do????

Re: Sim card

hTideGnow — Fri, 06 Dec 2024 02:50:16 GMT

hi @Moedon

, PM actually will send the sim card via other couriers for the duration of the strike as mentioned here
https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-S...

But if you are worry, you can confirm with the CS_agent by messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Add: While you paid for the subscription and wait for the sim card, your plan cycle actually won't start until you received the sim card and complete the rest of the activation step with the PM app. So, no worries

Re: Sim card

Moedon — Fri, 06 Dec 2024 02:55:25 GMT

I signed up on Nov 20 and still no sim card???

Re: Sim card

hTideGnow — Fri, 06 Dec 2024 02:57:41 GMT

hi @Moedon

I am just customer like you

i suggest to ask PM by messaging them. They might be able to arrange it for you to pick up from a store instead