topic Re: Internet data speeds in Get Support

Internet data speeds

Leeyken — Thu, 05 Dec 2024 23:20:02 GMT

Hello. I live in Vancouver and ran a Speedtest with low results. The nearest tower is under 3km from my home and I tested outside of my house. What is the average speed I should be obtaining with my PM service? It feels very low like 3G speed when I am on 5g subscription.

i tested at 2 different times today.

Re: Internet data speeds

hTideGnow — Thu, 05 Dec 2024 23:22:04 GMT

hi @Leeyken

what speed do you get if you change the network mode to 4G or LTE?

it is true that while 5G is the latest, but 5G might not be the greatest in all area, try change to 4G

and even you use 4G network, with a 5G subscription, you can still get 5G speed (close to 250Mbps) on a 4G network

Re: Internet data speeds

Leeyken — Thu, 05 Dec 2024 23:32:44 GMT

Holy cow!

4G LTE is even worse!

I ported from Telus Mobility to PM so I thought data speeds and signal would be same, but these results are crap.

WIFI tests get close to subscribed data speeds so my Speedtest app and even Google speed tests results are matching.

Re: Internet data speeds

Leeyken — Thu, 05 Dec 2024 23:44:29 GMT

Ok, I restarted my iPhone 15 PM

LTE and speed test is bit better but sub 20mbps speeds

Not looking good.

Even when I sign in, the text verification still sends to my original PM temp number and it’s been a few days since my port completed.

Re: Internet data speeds

sheytoon — Fri, 06 Dec 2024 01:05:09 GMT

3km away in an urban environment is very far. Test again at a better location and you'll get better results.

Re: Internet data speeds

hTideGnow — Fri, 06 Dec 2024 01:11:17 GMT

hi @Leeyken

PM uses some network towers as Telus' and Bell's, there is really no really it is that bad if you were using the same phone with Telus/Bell without problem

first Try Reset Network Settings

next, make sure both iOS and Carrier profile are up-to-date

if same and if you have physical sim , try it on another phone. If esim, I would say it is worth to get a free esim replacement

and if all failed, as PM support to refresh the account , submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Internet data speeds

DennyCrane — Fri, 06 Dec 2024 01:24:04 GMT

If you came from Telus it should have been the exact same. While Telus does offer up to 2Gbps, I can say from personal experience that I never get anywhere near that. I get the same results on Public Mobile as I do on Telus.

Re: Internet data speeds

Leeyken — Fri, 06 Dec 2024 02:18:25 GMT

Hmm.. maybe my home network area is just really bad!

drove into Richmond BC and both 5g and LTe hits almost 300mbps down!

using Speedtest app and closest towers just say 3km.

Re: Internet data speeds

hTideGnow — Fri, 06 Dec 2024 02:28:21 GMT

hi @Leeyken

use this to check, look for only Bell and Telus towers

https://www.ertyu.org/steven_nikkel/cancellsites.html