topic Re: Problems with the SIM number for account set up in Get Support

Problems with the SIM number for account set up

MeldS — Fri, 06 Dec 2024 00:55:22 GMT

Hi, i have a samsung android phone with 20 digit SIM card number, the public mobile account only has 19 digit option, what do I do? I want to use my existing SIM card.

Re: Problems with the SIM number for account set up

hTideGnow — Fri, 06 Dec 2024 00:59:09 GMT

hi @MeldS

you don't use your current sim card , you need to buy a brand new Public Mobile sim card and only PM sim card can be used on PM network.

Buy a PM physical sim card from Telus or Koodo or Mobile Klinik stores or via Amazon:

Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Re: Problems with the SIM number for account set up

MeldS — Fri, 06 Dec 2024 01:13:19 GMT

Thanks very much for the information. Have a good evening.

Re: Problems with the SIM number for account set up

computergeek541 — Fri, 06 Dec 2024 01:34:59 GMT

self solution removed