topic Re: Unreceived SIM, ordered November 17th in Get Support

Unreceived SIM, ordered November 17th

Kwrty — Thu, 05 Dec 2024 23:56:27 GMT

Hi community,

Can anyone tell me if there’s any chance of receiving this SIM before the provider starts charging me for the new account? Maybe the moderator could offer me some advice.

Regards.

Re: Unreceived SIM, ordered November 17th

hTideGnow — Thu, 05 Dec 2024 23:26:51 GMT

hi @Kwrty

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

And no worry about the cycle start date, you paid but the cycle wont start until you got the sim card and use the app to put in the sim card number to complete the activation

Re: Unreceived SIM, ordered November 17th

hairbag1 — Thu, 05 Dec 2024 23:29:00 GMT

@Kwrty

you plan won't start until you actually activate your new PM account using the PM app on your cellphone.

Due to strike, sims are slow to be delivered. Best is to order from Amazon ort get to a Mobile Klinik in your area.

edited wording

Re: Unreceived SIM, ordered November 17th

Kwrty — Thu, 05 Dec 2024 23:48:25 GMT

Hi @hTideGnow

Whenever I try to send a message, I receive this warning, even though my message is plain text:

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Re: Unreceived SIM, ordered November 17th

hTideGnow — Fri, 06 Dec 2024 00:44:20 GMT

hi @Kwrty

just try again, don't paste the text, just type it out