topic Re: Locked out in Get Support

Locked out

Bear1237 — Thu, 05 Dec 2024 23:37:30 GMT

Has anyone else had trouble trying to access their account after being locked out.

I get to the confirmation code and resetting new password only to to bring me right back to step 1 and locked out for another hour.. I've been 24 and then some trying to regain access😞

Re: Locked out

hairbag1 — Thu, 05 Dec 2024 23:37:20 GMT

@Bear1237

try using laptop but use incognito mode. I use Firefox without any probs.

Re: Locked out

Bear1237 — Thu, 05 Dec 2024 23:39:02 GMT

Thank you for this suggestion but I don't have access to my laptop at the moment! But will keep this information for any future issues ☺️

Re: Locked out

BKNS27 — Thu, 05 Dec 2024 23:42:59 GMT

@Bear1237

I have no issues login just now into the app or online.
You can contact an CS_Agent by submitting a ticket on the Chatbot to help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

hairbag1 — Thu, 05 Dec 2024 23:43:11 GMT

@Bear1237

you can use this libk to message Customer Support for their assistance. Give them your PM acct #, ph #, name on acct, PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437