topic Re: I can`t send any message in Get Support

I can`t send any message

Artem_Zhorniak — Thu, 05 Dec 2024 22:29:32 GMT

I can`t send any message (sms\mms). I`m an iphone user. Already tried restart an imessage function and restart my phone but it didn`t help at all. I can receive a message but can`t send it.

Re: I can`t send any message

hTideGnow — Thu, 05 Dec 2024 22:31:22 GMT

hi @Artem_Zhorniak both mobile data and voice work? did you check if you have any data left?

first, reboot the phone, then try Reset Network settings

if it fails, try to disable iMessage first and reenable after 5 mins after another reboot

i also suggest you to try your PM sim card on another phone

Last, ask support to check, and maybe refresh your account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can`t send any message

Artem_Zhorniak — Thu, 05 Dec 2024 22:34:44 GMT

im using an sms app, the standart one

Re: I can`t send any message

Artem_Zhorniak — Thu, 05 Dec 2024 22:35:32 GMT

i dont have a sim card. i use an esim

Re: I can`t send any message

hTideGnow — Thu, 05 Dec 2024 22:37:41 GMT

hi @Artem_Zhorniak

is this a new activation?

you can try to get a replacement sim card using the PM app. Go to Account page and Purchase sim card. The app might charge you $5, you can pay first and ask support to reimburse