topic Re: charged for service even though i did a port out, need refund in Get Support

Re: charged for service even though i did a port out, need refund

Drew88 — Thu, 05 Dec 2024 22:09:38 GMT

The chat bot links you back to this community, you can’t seem to speak to anyone.

hTideGnow — Thu, 05 Dec 2024 22:11:07 GMT

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Yummy — Thu, 05 Dec 2024 22:29:20 GMT

This should not happen as porting out Deletes your account immediately.

Open a ticket and ask for refund and explanation why this occurred.

It will be nice if you come BACK here and provide agent's explanation and clarification.

BKNS27 — Thu, 05 Dec 2024 23:00:34 GMT

It depends on when you ported out. If you ported out a day before your renewal date then you won’t be charged for the following month bill.

But if you ported out a day after your renewal date then of course you will be billed for the rest of the month.