topic Re: Unsuccessful payment in Get Support

Unsuccessful payment

Ming-MUN — Thu, 05 Dec 2024 19:14:12 GMT

Why do I keep getting payment failures? The website shows "Payment Failed! Please try again or use a different payment method".. But my card is an RBC credit card and I can pay successfully otherwhere else.

Re: Unsuccessful payment

hTideGnow — Thu, 05 Dec 2024 19:15:49 GMT

hi @Ming-MUN

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Unsuccessful payment

Ming-MUN — Thu, 05 Dec 2024 19:43:54 GMT

Thank you! I am a new subscriber and I have SIM card. I am now experiencing this payment issue while activating.

Re: Unsuccessful payment

hTideGnow — Thu, 05 Dec 2024 19:45:09 GMT

HI @Ming-MUN

if you are new subscriber, have you tried using the Public Mobile app to subscribe? if not, download and use it

if you already using the app, then uninstall it, reboot phone and reinstall the app. Try to use another email address to create another account to subscribe

Re: Unsuccessful payment

Ming-MUN — Thu, 05 Dec 2024 19:56:37 GMT

Yes, I tried all the methods you gave and on the app I can't pay either, it says “credit card validation faield. please try again”.

Re: Unsuccessful payment

Immune — Thu, 05 Dec 2024 20:59:14 GMT

Make sure that the card on file has the correct expiry date.

Re: Unsuccessful payment

Ming-MUN — Thu, 05 Dec 2024 21:03:25 GMT

Thank you, my card is valid and I just used it to pay for something else successfully. I am still unable to activate this SIM due to payment issues.😥

Re: Unsuccessful payment

hTideGnow — Thu, 05 Dec 2024 21:06:19 GMT

HI @Ming-MUN

you properly tried too many times today, please wait 24 hours before trying again