topic Re: Vacation calls to home in Get Support

Vacation calls to home

Amelie22 — Thu, 05 Dec 2024 22:53:08 GMT

Hi there I’m going to be out of the country in Mexico this Christmas while I have an important call with my doctor who is based in Canada where I currently live. My question is, do I need to purchase add on services for my trip or will I be charge an overage fee if I accept this incoming call? My plan is the $35/month, says in the description unlimited Canada, US and Mexico wide minutes. However in the add ons I see that you can purchase US roaming talk/text but not Mexico roaming. So I’m a little confused thank you so much if you can help!

Re: Vacation calls to home

Yummy — Thu, 05 Dec 2024 19:44:10 GMT

You will have to have Can/USA/Mex plan in order to use your phone seamlessly in either country.

I do not think there is an add-on to HAVE service in Mexico only. Long distance add-on is to call Mexico FROM Canada but not to receive calls.

Re: Vacation calls to home

hTideGnow — Thu, 05 Dec 2024 19:44:05 GMT

My plan is the $35/month, says in the description unlimited Canada, US and Mexico wide minutes.

hi @Amelie22

sound like you have the Canada-US-Mex plan, it will allow you to use your Public Mobile service like you are in Canada, able to use data and make and receive call in Mex. There is no other roaming addon you need

just make sure you turn on mobile roaming on your phone and make sure the phone connects to the Mex network

but receiving calls while you are roaming could be tricky, what phone do you have? only phones on this list can use VoLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Vacation calls to home

Amelie22 — Thu, 05 Dec 2024 19:47:26 GMT

Perfect thanks so much, so I don’t need to purchase or do anything right?!
also my phone is compatible with Volte I guess in case I need that

Re: Vacation calls to home

sheytoon — Thu, 05 Dec 2024 20:57:05 GMT

I don't even think you need to enable roaming. Usually the roaming toggle on phones is for data.

Voice calls and sms should always be working when roaming in Mexico with a compatible plan.

Anyway, it wouldn't hurt to enable it, but strictly speaking it is not needed for voice calls.