Now plan

Pamela007 — Thu, 05 Dec 2024 19:32:05 GMT

I upgraded to the $35.00 Black Fridays plan which was suppose to go in effect on my new billing date of Dec 2nd. It didn't.

Re: Now plan

hTideGnow — Thu, 05 Dec 2024 19:35:12 GMT

hi @Pamela007

the My Account still showing old plan? but did you check credit card and see if it charged old rate or new?

if just My Account showing old plans, it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Now plan

Yummy — Thu, 05 Dec 2024 19:36:20 GMT

If you have a proof you did schedule upgrade on next renewal (screenprint) open a ticket and agent will assist you.

topic Now plan in Get Support

Now plan

Re: Now plan

Re: Now plan