Stuck port? Porting team phone number?

joelaur1 — Thu, 28 Nov 2024 08:38:24 GMT

Hi everyone,

I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.

Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving a verification code on my Virgin (now PM) # and I get a message that says "Forbidden A1" on Safari, Chrome, and Edge. Been like this ever since I did my port. Weird thing was that it said payment didn't go through but I was able to log in and make a payment which the CS agent said was on my account.

I call my number and I get an outgoing message that says "1B1 caller is not available, try again later".

I can't call out, send or receive texts, deleted and reinstalled the PM app. Nothing works.

Sent a message to a CS agent who said there should be no problem with activating the account.

Is there a number I can call to follow up? I've not have phone service for hours and totally frustrated by the entire process. Last message from a CA agent who was trying to help was about 42 minutes ago seems to have ghosted me.

Any information or phone # would be appreciated. Thanks.

Re: Stuck port? Porting team phone number?

hTideGnow — Wed, 27 Nov 2024 23:03:03 GMT

HI @joelaur1

if you cannot call out , it is not a porting problem , but there is a problem with the account setup on the system.

So, instead of calling porting team, you will need to submit ticket with PM agent to further investigate

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Stuck port? Porting team phone number? in Get Support

Stuck port? Porting team phone number?

Re: Stuck port? Porting team phone number?