topic Re: Not receiving texts in Get Support

Re: Not receiving texts

Eddasock — Thu, 05 Dec 2024 01:31:51 GMT

Having the same issue.. what was the solution ?

Re: Not receiving texts

hTideGnow — Thu, 05 Dec 2024 01:34:09 GMT

did you just not receive text or not receive calls as well?

if you are not receiving calls too, then it is a porting problem. I will send you porting support team's phone number and you can ask them for status update, check your Community inbox for the phone number

if you just not receiving text, then try Reset Network Settings, or try to clear cache for message app

Re: Not receiving texts

Eddasock — Thu, 05 Dec 2024 17:38:11 GMT

The support team says it's not a porting problem and can't help me

Re: Not receiving texts

hTideGnow — Thu, 05 Dec 2024 17:40:41 GMT

HI @Eddasock

did you try Reset Network Settings as suggested earlier?

or if that does not work, work with another support team and ask them to refresh your account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving texts

Eddasock — Thu, 05 Dec 2024 18:34:54 GMT

Thanks, I've submitted a ticket. We'll see how that goes.