topic Re: activation in Get Support

activation

cancelnow — Thu, 05 Dec 2024 06:59:14 GMT

where are thr activation instructions? how do i keep my existing phone number?

Re: activation

golfball — Thu, 05 Dec 2024 07:06:11 GMT

Are you trying to port an existing number to Public Mobile from another carrier or do you want to take your Public Mobile number to another carrier?

Re: activation

BKNS27 — Thu, 05 Dec 2024 09:12:41 GMT

@cancelnow

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: activation

Phil_Adelphus — Thu, 05 Dec 2024 11:53:15 GMT

@cancelnow Your user name makes the question a bit confusing! I'm assuming despite that you are activating and porting into Public Mobile rather than out. If so, download the Public Mobile app and the instructions are there, just select Shop Subscription Plans on the entry page and it will take you to how to activate etc. It should also be on the website but the links don't work, for me at least, it's here if you want to check

https://www.publicmobile.ca/en/on/get-help/articles

If you are porting out as your user name tends to imply then you need to get your Public Mobile account number and the new provider will initiate the port.