topic Re: 50% off for 3 months did not take in Get Support

50% off for 3 months did not take

Waclaw — Fri, 29 Nov 2024 19:47:56 GMT

Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take. My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.

Can someone adjust this manually please and apply the promotion? Thanks

Re: 50% off for 3 months did not take

eddieO — Fri, 29 Nov 2024 19:46:08 GMT

@Waclaw in the community forum no one will have access to your account so you will need to contact a support agent but they should be able to apply the promo code for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: 50% off for 3 months did not take

computergeek541 — Fri, 29 Nov 2024 19:49:42 GMT

@Waclaw wrote:
Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take. My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.
Can someone adjust this manually please and apply the promotion? Thanks

That did not loook like a promo code but rather a referral code.

Re: 50% off for 3 months did not take

Waclaw — Fri, 29 Nov 2024 19:50:57 GMT

It is not a referral code, it is an Amazon 50% off for 3 months promotion. My son signed up for an account moments after me and it worked on his account, I can confirm.

Re: 50% off for 3 months did not take

mwmah — Thu, 05 Dec 2024 02:54:21 GMT

Did customer service resolve this for your? Am having the same issue

Re: 50% off for 3 months did not take

hTideGnow — Thu, 05 Dec 2024 02:58:35 GMT

hi @mwmah

Were you able to use the code earlier and just not seeing the 50% off? or you just tried to activate and the code did not work?

from what I understand, the 50% off for 3 months code has expired and no longer work.