topic Request for Refund: December Charge After Switching Providers in Get Support

Request for Refund: December Charge After Switching Providers

jimmy_patague — Thu, 05 Dec 2024 01:13:42 GMT

I switched to Fido on December 1st, but Public Mobile still charged me for December. How can I get a refund? I couldn’t find any contact number to reach them.

Re: Request for Refund: December Charge After Switching Providers

Phil_Adelphus — Thu, 05 Dec 2024 00:05:34 GMT

@jimmy_patague There usually isn't any pro-rated refund since Public Mobile is prepaid, see Service Terms below. If you want to try, send a private message to support at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is no contact number, customer service is all online. Best to port out a few days before renewal.

Re: Request for Refund: December Charge After Switching Providers

Meow — Thu, 05 Dec 2024 00:11:32 GMT

Did you Actually PORT your number to Fido before your PM billing date?
Did you request your CC to be removed from the file before switching providers?

PM does not provide refunds if you forgot to do any of these.

Re: Request for Refund: December Charge After Switching Providers

jimmy_patague — Thu, 05 Dec 2024 00:33:56 GMT

thank you, i will send private message to customer support.

Re: Request for Refund: December Charge After Switching Providers

jimmy_patague — Thu, 05 Dec 2024 00:40:05 GMT

No, I didn’t do either of those. Since I was on pre-authorized payments, I assumed the charges would stop automatically after switching providers. Also, my payment date varied between the 1st and 2nd of each month, so I didn’t expect to be charged on December 1st since it was a weekend.

Re: Request for Refund: December Charge After Switching Providers

computergeek541 — Thu, 05 Dec 2024 01:15:01 GMT

@jimmy_patague wrote:
No, I didn’t do either of those. Since I was on pre-authorized payments, I assumed the charges would stop automatically after switching providers. Also, my payment date varied between the 1st and 2nd of each month, so I didn’t expect to be charged on December 1st since it was a weekend.

Payments wouldn't have been on the 1st or 2nd of every month as Public Mobile offers 30 and 90 days plans, while never having monthly plans. This means that the payment date can change from month to month. Also, being a weekend doesn't make any difference.