topic Re: Service in Get Support

Service

Johnmacwilliams — Wed, 04 Dec 2024 23:33:10 GMT

Anyone else having problems chatting with an agent. I've been trying for a couple of hours, had one response and they left

Re: Service

hTideGnow — Wed, 04 Dec 2024 19:37:43 GMT

hi @Johnmacwilliams

support does not reply instantly, usually they reply within an hour or so, and usually issue is resolved within 4 hours or so.

Just check community inbox or reply them again and press for update

Re: Service

Johnmacwilliams — Wed, 04 Dec 2024 19:39:08 GMT

I'm well into the second hour, guess third hour now but I'll try

Re: Service

Phil_Adelphus — Wed, 04 Dec 2024 20:22:52 GMT

@Johnmacwilliams If you can explain your problem here (without personal info since it's public) maybe someone can help figure out a solution. Of course being customers we can't see your account, so it depends what the issue is.

Re: Service

hairbag1 — Wed, 04 Dec 2024 20:28:25 GMT

@Johnmacwilliams wrote:
I'm well into the second hour, guess third hour now but I'll try

due to the large up-take of recent BF deals...they've been busier than usual. Reports of 48 hours or more before they respond.

Re: Service

Johnmacwilliams — Wed, 04 Dec 2024 20:28:39 GMT

It's my sister's phone, been suspended although she has a positive balance to cover her plan. She doesn't do online but I've tried setting her up online, can't because her email won't work although she received an email from PM at the same address. The one agent that I messaged with for 2 minutes wasn't much help

Re: Service

Johnmacwilliams — Wed, 04 Dec 2024 20:57:56 GMT

I apologise, it seems her $27 balance from a $25 voucher she had added didn't cover her balance, something we'll check some time before her time is up

Re: Service

Phil_Adelphus — Wed, 04 Dec 2024 21:00:49 GMT

@Johnmacwilliams If you can log in to her account (Public Mobile is all online, did she sign up a long time ago before an Eversafe profile was required?) she can also use points for a bill credit once she has 15 points for $15 off.