topic Re: US roaming in Get Support

US roaming

Zakattack — Wed, 04 Dec 2024 19:29:05 GMT

I am on the 20Gb, 4G, Can/US plan. Now in the US and unable to connect to the internet. I selected network operator manually (T-mobile). I am able to make calls and text. It seems it connects to the network on 2G only. Network mode is set to LTE/3G/2G. I use a Samsung Galaxy A50 (model SM-A505F/DS). How can I connect to he 4G network.

Re: US roaming

Handy1 — Wed, 04 Dec 2024 19:33:57 GMT

@Zakattack LTE is 4G same thing but you have to make sure you have data roaming turned on in phone settings

Re: US roaming

hTideGnow — Wed, 04 Dec 2024 19:35:38 GMT

hi @Zakattack

Galaxy A60 is not VoLTE compatible with PM network, so using T-Mobile 2G is the only way to make calls

but if you want to use data, change the network back to 4G or LTE and use either T-Mobile or AT&T or Verizon and it should work without problem. Please try

Re: US roaming

Zakattack — Wed, 04 Dec 2024 19:37:23 GMT

Data roaming is on - confirmed

Re: US roaming

hTideGnow — Wed, 04 Dec 2024 19:38:19 GMT

hi @Zakattack

the try different network manually is the key

Re: US roaming

Zakattack — Wed, 04 Dec 2024 19:45:10 GMT

@hTideGnow , I cannot select 4g or LTE only on as network mode. Only options on the Galaxy A50 are:

2g Only
3g Only
3g/2g (Auto connect)
LTE/3G/2G (Auto connect)

I have selected number 4 at this time

Re: US roaming

hTideGnow — Wed, 04 Dec 2024 19:49:33 GMT

hi @Zakattack

yes, number 4 is what you need, then try the 3 different networks

but for voice calls, you might have to change back to 1. 2G only and select T-Mobile only

Re: US roaming

Zakattack — Wed, 04 Dec 2024 20:16:53 GMT

If I select Verizon, it connects to the 4g momentarily, but then drops off. Checking coverage maps, Verizon, T-Mobile and AT&T should have ample 4g coverage for the area I'm in. Scanning for network operators, I don't even see AT&T.

Maybe my phone is too old, but it seems I have all the settings correct and data roaming is just not very reliable for where I am.

Thanks for the help

Re: US roaming

hTideGnow — Wed, 04 Dec 2024 20:22:30 GMT

hi @Zakattack

for me, i can use all 3 networks without problem. But most seem to find it is easier to connect to T-Mobile and AT&T

when you try Verizon, maybe try 5G as well

and those available network, do you see any starts with 31 ? if so, what you have?

Re: US roaming

Zakattack — Wed, 04 Dec 2024 20:40:38 GMT

Hi @hTideGnow

My phone cannot do 5G, so might be time for an upgrade. T-mobile and Verizon are the only network operators to choose from when I search manually.