topic Re: US Roaming & Phone Calls in Get Support

US Roaming & Phone Calls

CurtisY — Wed, 04 Dec 2024 23:34:35 GMT

Hey everyone! I'm heading to the US soon and want to use my phone for calls as well as data. I have the $35 for the Canada-U.S.-Mexico plan.

The details about data usage while roaming are pretty straightforward, but what about making phone calls?

My Public Mobile plan has unlimited calling Canada-wide, but I'm unsure how it works while in the US. Can I call back to Canada free of charge? Can I make local phone calls while in the US?

I assume those are covered, but the terms and conditions are vague.

Thanks in advance.

Re: US Roaming & Phone Calls

Phil_Adelphus — Wed, 04 Dec 2024 17:57:13 GMT

@CurtisY You have the same unlimited calling in both countries, the biggest caveat is that while Canada still has 3G, the USA doesn't therefore for calls to work in the USA you need a phone that is approved for VoLTE by Public Mobile.

Re: US Roaming & Phone Calls

Neil11 — Wed, 04 Dec 2024 18:05:57 GMT

You can use it in both countries to call to and from talk text and data . Just remember when in the US to have data roaming turned on in phone settings . Also set your network to 4G/LTE not 5G and make sure your connected to T mobile or AT&T some have also confirmed that Verizon works in some places so just be sure to try all 3 and use what works best for you.

Re: US Roaming & Phone Calls

CurtisY — Wed, 04 Dec 2024 18:06:47 GMT

Thanks, Phil. The FAQ is a pretty limited list of phones.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Am I right in assuming that more phones are compatible than just that list? For reference, I have an iPhone 11.

Re: US Roaming & Phone Calls

hTideGnow — Wed, 04 Dec 2024 18:08:00 GMT

hi @CurtisY

what phone you have? it depends if yours can use VoLTE, it will be easy if it is. if not, you will need to use app to make calls

check the VoLTE list here

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: US Roaming & Phone Calls

hTideGnow — Wed, 04 Dec 2024 18:10:42 GMT

@CurtisY wrote:
Thanks, Phil. The FAQ is a pretty limited list of phones.
https://www.publicmobile.ca/en/on/get-help/articles/volte
Am I right in assuming that more phones are compatible than just that list? For reference, I have an iPhone 11.

hi @CurtisY

we have some reports saying some brands not on the list also capable of VoLTE.

But you can check. Make a call now, while still on the calls, check if the phone changed to 3G or stays on LTE or 4G. If it stays on 4G or LTE, then yours is VoLTE compatible with PM network

Re: US Roaming & Phone Calls

Phil_Adelphus — Wed, 04 Dec 2024 18:11:50 GMT

@CurtisY Yes iPhone 11 should be fine, PM approves VoLTE for anything iPhone 8 and newer.

Re: US Roaming & Phone Calls

hairbag1 — Wed, 04 Dec 2024 18:54:26 GMT

@CurtisY

as soon as you cross into (or land in) USA, you'll get a message "Welcome to USA" encouraging you to get a PM roaming add-on. Just ignore that nag as you already have the Cdn/US/Mx plan.