topic Re: Subscription / activation in Get Support

Subscription / activation

Telech — Wed, 04 Dec 2024 15:41:58 GMT

I did sign up for new service and waiting for my SIM card to ship. Would my 30 days service begin from when I activate the sim card or the day I made the payment Nov 30th?

Re: Subscription / activation

eddieO — Wed, 04 Dec 2024 00:58:53 GMT

@Telech I believe it's from the date you made payment but if you are experiencing delays in receiving the SIM card by mail you should contact a support agent and I'm sure they can help you out.

Re: Subscription / activation

Handy1 — Wed, 04 Dec 2024 00:59:43 GMT

@Telech It won’t start until you activate the sim. On the public mobile app

Re: Subscription / activation

will13am — Wed, 04 Dec 2024 01:07:10 GMT

@Telech , are you located in a rural area? Otherwise, Public Mobile is using an alternate delivery service, see help article below.

https://www.publicmobile.ca/en/on/get-help/articles/canada-post

Re: Subscription / activation

Telech — Wed, 04 Dec 2024 17:07:41 GMT

No, I'm not. I'm in a major city so shouldn't take long if they ship it right away

Re: Subscription / activation

Handy1 — Wed, 04 Dec 2024 17:14:45 GMT

@Telech Another option if your phone is eSIM compatible you can just join and activate right away also

Re: Subscription / activation

Telech — Wed, 04 Dec 2024 17:20:56 GMT

I'm using two lines on my phone and my pixel 6 pro would allow only one esim and one physical sim. Since the esim is already being used I have to use the actual sim

Re: Subscription / activation

Handy1 — Wed, 04 Dec 2024 17:26:42 GMT

@Telech The Google Pixel 6 Pro can use one eSIM and one physical SIM card, or two eSIM profiles if your carrier allows it

adding @Telech just googled your phone and that was answer i got so maybe you can have two eSIM on that device

Re: Subscription / activation

Telech — Wed, 04 Dec 2024 17:27:18 GMT

Are you sure about that? My phone is not carrier locked so how do I confirm the use of two esims?

Re: Subscription / activation

Handy1 — Wed, 04 Dec 2024 17:29:16 GMT

@Telech You can google it to find out or ask support to confirm

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription / activation

Telech — Wed, 04 Dec 2024 17:29:33 GMT

Just searched and that's what I found.

The Google Pixel 6 Pro supports dual SIM functionality with one physical SIM card and one eSIM. However, it does not support two active eSIMs simultaneously.

If you want dual eSIM capability, you would need to look at newer Pixel models like the Pixel 7 series or Pixel 8 series, which have support for dual eSIMs.

Re: Subscription / activation

Handy1 — Wed, 04 Dec 2024 17:30:57 GMT

@Telech To confirm that a Google Pixel 6 Pro can use two eSIMs, you can check if it has two IMEI numbers: