topic Re: How to deactivate my account? in Get Support

How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 23:41:08 GMT

Re: How to deactivate my account?

hTideGnow — Wed, 04 Dec 2024 16:35:55 GMT

just login My Account, go to Payment page, click Manage Subscription and turn of Subscribed there.

or you can also ask PM support to remove your credit card from the system

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to deactivate my account?

Phil_Adelphus — Wed, 04 Dec 2024 16:39:05 GMT

@Lenoreyu Permanently or temporarily? To close the account you either port the number to another provider (remember to do it near renewal date because there's no pro-rating for unused days), or log in to your account and toggle subscribed to unsubscribed which well pause your account and then close it after 90 days of non-payment. Edited to add, don't close the account before transferring the number if you're moving to another provider. On successful transfer of the number (port) your PM account will automatically be closed.

Re: How to deactivate my account?

Handy1 — Wed, 04 Dec 2024 16:37:01 GMT

@Lenoreyu You can port number out will do it or turn off auto subscribe

Turn auto subscribe off/on

or get support to remove credit card info on file right away to ensure you don’t get charged again

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 16:48:20 GMT

Hi Mayor，Thanks for the photo, but the one you showed is a mobile app, and my mobile app cannot access it.

Re: How to deactivate my account?

Handy1 — Wed, 04 Dec 2024 16:49:12 GMT

@Lenoreyu No my photo is from the public mobile website 3 pics combined to show the steps

Re: How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 16:53:06 GMT

Re: How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 16:54:05 GMT

That is the payment page

Re: How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 16:54:42 GMT

How to turn off auto subscribe.

Re: How to deactivate my account?

hTideGnow — Wed, 04 Dec 2024 16:56:08 GMT

hi @Lenoreyu

use this direct link on a browser to get to the page to disable Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

or if you still have trouble accessing My Account, just ask support agent to help to remove the credit card

, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to deactivate my account?

Handy1 — Wed, 04 Dec 2024 16:56:57 GMT

@Lenoreyu Your screen shot is from public mobile community you need to to public mobile “my account”

Turn off auto subscribe use this link and log in to do it

Public Mobile - My Account

remove your credit card from the system

Lenoreyu — Wed, 04 Dec 2024 16:58:34 GMT

Hello, can you help me to remove your credit card from the system

Re: remove your credit card from the system

hTideGnow — Wed, 04 Dec 2024 17:00:07 GMT

hi @Lenoreyu

you will need support agent to help to remove, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: remove your credit card from the system

Handy1 — Wed, 04 Dec 2024 17:02:12 GMT

@Lenoreyu Only support can remove credit card on file

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to deactivate my account?

Lenoreyu — Wed, 04 Dec 2024 17:02:21 GMT

When I go to payment page, I can not find the Manage Subscription. Can you show me step by step?

Re: How to deactivate my account?

Handy1 — Wed, 04 Dec 2024 17:04:03 GMT

@Lenoreyu

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription