topic Re: 3.5hrs later, and still no joy !! in Get Support

3.5hrs later, and still no joy !!

dougc — Tue, 04 Jan 2022 21:18:47 GMT

4pm wally' employee activated SIM card and provided a copy of the PM Online activation "transaction summary" which included a acc't # .

Approx. 2 hrs later i received a text from PubMob telling me to go to PB.ca>contact us, for SIM activation.

Which in itself seems to be a outdated text message, since there is no apparent "contact us" link on top nor bottom of home page.

But there is "activate a SIM card" link icon, as seen within bottom links bar, even on this community board page.

So calling the phone with previously Wal' employee activation seemingly in place ya would think by now (3hrs later), . . . . but only told by voice, '...sorry this number is not available at this time..."

Sooooo go to "activate a SIM card", fill it out again (first time was at Wally's), double chk and NOW it is telling me right at the top of the activation form (now chkd a third time) ---- "Invalid SIM", even when completely empty/delete the field a second time !!

Maybe the sys is experiencing gridlock due to recent alleged 'deal' !?

. . . . frustrated already with this new service provider, which had rave reviews by extended-family members already using !

(tech is never easy, most times 😉 }

doug c

ps.

the wally employee said if any problem with porting, don't waste time coming back to us . . . . go to here (the community) ! Are they possibly selling corrupted/counterfeit SIMs ?

Re: 3.5hrs later, and still no joy !!

matbasm — Fri, 18 May 2018 01:47:12 GMT

@dougc, When you activated at Walmart, did you give the employee an email address? Did they ask you to set up a password? If so, you should be able to log into your self serve account, and see if the plan is properly set up.

Also, did you port(transfer) an old number over to Public Mobile? If so, sometimes the number transfer can take a few hours (longer if the number is coming from a land line or VOIP line)?

Re: 3.5hrs later, and still no joy !!

meocon — Fri, 18 May 2018 01:52:33 GMT

I don't know why it took you that long, for me I ported from Virgin to PM just in few mins everything works perfectly until now 🙂

Re: 3.5hrs later, and still no joy !!

LEGO — Fri, 18 May 2018 02:07:43 GMT

@dougc Please, send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 02:10:33 GMT

did you give the employee an email address? Y

Did they ask you to set up a password? Y

If so, you should be able to log into your self serve account, and see if the plan is properly set up. . . . .

Tried to set up/logon, and that seems to be the form, that is now telling me "invalid SIM" !!

Also, did you port(transfer) an old number over to Public Mobile?

Y from 711Speakout

I don't know why it took you that long, for me I ported from Virgin to PM just in few mins everything works perfectly until now

Yepper that was expectation, and why i'm posting now vs dragging this on and going in circles. 😉

Thanks for chkg.

doug c

Re: 3.5hrs later, and still no joy !!

matbasm — Fri, 18 May 2018 02:14:24 GMT

@dougc, I don't think you need to activate anything. Simply log into your self serve account using the email address and password you used in the store. From there, check if the plan you selected shows up...

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 02:21:45 GMT

"..Simply log into your self serve account using the email address and password you used in the store. From there, check if the plan you selected shows up..."

Can't even do that does not recognize email/pwd combo !

Sent off request to confimr/change pwd and received within 'error box', "sorry, we're unable to verify your email address" !!

And my email addy is stated on the wally' PM online activation >transaction summary page !

nite (late for supper)

doug c

Re: 3.5hrs later, and still no joy !!

LEGO — Fri, 18 May 2018 02:24:08 GMT

@dougc Did you read my post above?

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 02:27:57 GMT

"...Did you read my post above? "

Of course !

Just sent, with link to this thread !!

'nite !!

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 02:32:15 GMT

and thanks LEGO . . . i'll let ya know what happens ... tomorrow hopefully !

Re: 3.5hrs later, and still no joy !!

computergeek541 — Fri, 18 May 2018 05:11:48 GMT

When you get that contact us and complete sim and activation form messages, this is Public Mobile's way of telling you that your phone number transfer has failed. You are correct when you are saying that there is no contact us form page. Also, you do not want to be doing another sim activation.

The only way to fix this is to send a private messages to Moderator _Team with the details of your new Public Mobile account. You'll want to make sure that you have the account number of your old carrier's service available.

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 16:45:04 GMT

Found this in my email Inbox this a.m. --- legit ?;

".... I will be happy to assist you today. Can I please have your Public Mobile phone #? In order to better assist you and for security reasons, may I ask for your 4 digit PIN number? If you do not have the PIN then please confirm 3 of this information: Account number, date of Birth, last four digits of a registered credit card, address with postal code, home or business contact number, commonly called numbers or text messages, last top-up amount and the date, the last add-on purchased and the date.

Regards, Shazia.."

As we all know anyone can send a PM, asking for this info !

And the pm i sent out to the Mod' link (that LEGO sent out last night) I had enclosed my name and acc't #. So that said, and thought of, I say this is -- from a scammer/phisher/b.l.e.e.p.e.r. !

doug

Re: 3.5hrs later, and still no joy !!

LEGO — Fri, 18 May 2018 17:13:23 GMT

If it is from Moderator_Team it is legit! It depends who is replied to your message; they might not read it entirely / thoroughly and asking again for your information.

Re: 3.5hrs later, and still no joy !!

dougc — Fri, 18 May 2018 16:55:26 GMT

"....way to fix this is to send a private messages to Moderator _Team with the details of your new Public Mobile account. You'll want to make sure that you have the account number of your old carrier's service available...."

Done last night !

Also included link to this thread, so hopefully don't have to repeat myself continually !

_ presume the SIM is activated 'cause even last night at shutdown time the phone was showing on the 'home screen' ---- "PublicMobile" ---- under the date/time, aaaand I get Text messages from the PubMob sys.

The THING still "broke" is when I call my number, all i get (and others that might call it - but hopefully not), " sooorry the number you are calling is not available at this time ..." !! * even just now ;(

later . . .

. . i got to print off a copy of a stated PubMob promo which Wally' did not mention yesterday when SIM purchased and activiated in store,

ref. https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-SIM-20-bill-credit-when-you-activate-a-Talk-Text-plan-at/td-p/239096/page/9

Re: 3.5hrs later, and still no joy !!

CS_Agent — Fri, 18 May 2018 17:13:54 GMT

Hi dougc,

I just sent a private message to you.

Could you please read it and then reply to me with the necessary info please?

I will be waiting for your reply.

Sincerely!

Gregory

----> 24hrs later, and still no joy !!

dougc — Fri, 18 May 2018 21:57:30 GMT

Well got the free SIM but still NO joy when it comes to active/accepting voice calls !

So as this seems to be dragging on and no one else has posted a problem with theirs ... if by shuteye p.m.tonight = wakee wakee a.m tomorrow and do a test call .... still no joy ?!

Will be initiating a full refund from PubMob, with cc !

Will definitely let ya know how things work out.

Sincerely,

dougc

Re: ----> 24hrs later, and still no joy !!

Anonymous — Fri, 18 May 2018 22:18:54 GMT

@dougc, have you been replying to the moderator's private messages? Are they not working on it?

Re: ----> 24hrs later, and still no joy !!

dougc — Fri, 18 May 2018 22:24:13 GMT

_have you been replying to the moderator's private messages? Y

_ Are they not working on it? Hope so !!

doug

Re: 3.5hrs later, and still no joy !!

computergeek541 — Sat, 19 May 2018 02:29:53 GMT

@dougc wrote:
Found this in my email Inbox this a.m. --- legit ?;
".... I will be happy to assist you today. Can I please have your Public Mobile phone #? In order to better assist you and for security reasons, may I ask for your 4 digit PIN number? If you do not have the PIN then please confirm 3 of this information: Account number, date of Birth, last four digits of a registered credit card, address with postal code, home or business contact number, commonly called numbers or text messages, last top-up amount and the date, the last add-on purchased and the date.
Regards, Shazia.."

As we all know anyone can send a PM, asking for this info !
And the pm i sent out to the Mod' link (that LEGO sent out last night) I had enclosed my name and acc't #. So that said, and thought of, I say this is -- from a scammer/phisher/b.l.e.e.p.e.r. !

doug

You're right and this a perfectly valid concern. The username Moderator_Team is the official place to send private messages to Public Mobile employees.

Moderator_Team really is only place to send customers should be sending private account information. There are few exceptions to this, because the Public Mobile employees do have their own individual usernames, but I would say only to do your correspondence with the username mentioned earlier.

----> 31 (thirty-one, geeez) hrs later, and still no joy !!

dougc — Sat, 19 May 2018 05:27:30 GMT

31 hrs later. . . . Still no explanation (why can receive texts from PubMob' but no calls from anyone) or fix, ... from moderators (2) who offered to help and were given info.

And at least 6hrs ago a third one (Kaba) piled on with offer to help.

Also sent additional PM to initial Mod'Team offering suggesting to call number when ya think fixed ring twice hang up ... I'll definitely know fixed.

nite

doug