topic Re: Referral code in Get Support

Referral code

Pat33 — Wed, 04 Dec 2024 16:30:17 GMT

I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?

Re: Referral code

hTideGnow — Wed, 04 Dec 2024 16:31:39 GMT

hi @Pat33

support agent can help to add it back

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral code

Handy1 — Wed, 04 Dec 2024 16:31:56 GMT

@Pat33 You will need to ask support to apply if for you after the fact

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral code

Dunkman — Wed, 04 Dec 2024 16:32:37 GMT

@Pat33

Yes, you can send a ticket for customer service agent to manually enter the referral code.

Click on the chat icon on the right lower corner of website. Follow prompts to submit a ticket. Response times are much longer than usual. Usual response times 1-2 hours, but these days, even 1-2 days.