topic Re: New Canada-US-Mexico plans in Get Support

New Canada-US-Mexico plans

miKe00 — Fri, 22 Nov 2024 21:42:02 GMT

Hi,

Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)

Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?

thanks!

Re: New Canada-US-Mexico plans

hTideGnow — Fri, 22 Nov 2024 21:43:25 GMT

HI @miKe00

No confirmation from anyone yet. But people on Telus confirmed they roam using AT&T. So, for sure AT&T is a roaming partner, not sure if more than that

Re: New Canada-US-Mexico plans

Handy1 — Fri, 22 Nov 2024 21:44:07 GMT

@miKe00 AT&T is one for sure could be others but it’s the only one I know for sure that works so far as these plans are so new to public mobile

Re: New Canada-US-Mexico plans

miKe00 — Fri, 22 Nov 2024 21:45:45 GMT

Awesome! Thanks!

Re: New Canada-US-Mexico plans

Colbydog — Fri, 22 Nov 2024 22:17:53 GMT

@miKe00

On the calling question it should included similar to the current legacy CAN/US plan (ie: able to call the US while in CAN, and while in the US can call within the US and back to CAN). Would presume the calling features including MEX are the same. PM hasn't updated any of their website info to include this yet.

Re: New Canada-US-Mexico plans

Dunkman — Fri, 22 Nov 2024 22:38:28 GMT

@miKe00

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/mex-subscription

According to FAQ, Public Mobile shares the same roaming partners in Mexico as TELUS. The specific provider you connect to will depend on your location and the available providers.

Re: New Canada-US-Mexico plans

DennyCrane — Sat, 23 Nov 2024 01:38:32 GMT

@Dunkman good find! Nice to see they clarified that incoming text will work in Mexico without a roaming plan or add-on (for OTP in particular).

Side note, but I remember 15 or so years ago using about 8MB (not GB) of data in Mexico and receiving a bill for almost $500 😅 We've sure come A LONG way.

Re: New Canada-US-Mexico plans

aaronsantos — Tue, 26 Nov 2024 05:30:56 GMT

Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?

Re: New Canada-US-Mexico plans

computergeek541 — Tue, 26 Nov 2024 05:36:55 GMT

@aaronsantos wrote:
Are people able to text using the can mex us plan from mexico to Canada? if so are there any extra charges or is it unlimited?

It's included in the plan (no extra charges on top of the plan price) and it is unlimited.

Re: New Canada-US-Mexico plans

aaronsantos — Tue, 26 Nov 2024 05:40:16 GMT

That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?

Re: New Canada-US-Mexico plans

Dunkman — Tue, 26 Nov 2024 15:33:01 GMT

@aaronsantos wrote:
That's amazing the timing couldn't be better. I saw a bunch if posts from earlier this year and looks like this was just introduced. Thats awesome. anyone actually use these to verify reliability? have you heard?

@aaronsantos

Looks like one person has used this service in Mexico. No concerns so far.

Using ATT as partner

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-i-use-my-public-mobile-in-Mexico/td-p/1278666

Re: New Canada-US-Mexico plans

shewer — Wed, 04 Dec 2024 15:44:42 GMT

We are going to Mexico tomorrow and just got Public Mobile on my daughters phone. With this plan we can use data and make calls plus text without roaming charges? or is it just text back to canada thats included?

Re: New Canada-US-Mexico plans

DennyCrane — Wed, 04 Dec 2024 15:48:28 GMT

@shewer It includes it all. You can text to anywhere in the world from Mexico. You can call to Mexico, US, and Canada while in Mexico. You can call to Mexico from Canada etc. All of the above.

Re: New Canada-US-Mexico plans

shewer — Wed, 04 Dec 2024 15:50:18 GMT

Thanks!! I think I will switch my other daughters phone right now! She is on Telus with a call only plan with no data and has been asking for data forever. This will be very helpful in mexico if we get separated and can use the 2 plans to communicate. Telus daily roaming charges are expensive to add to everyones phones lol.

Re: New Canada-US-Mexico plans

Handy1 — Wed, 04 Dec 2024 15:54:42 GMT

@shewer Yes the CAN/US/MEX plans are very popular and perfect snow bird plans to call to and from all 3 countries from all 3 countries using calling text and data with no additional roaming charge as roaming is built into the plan itself

adding @shewer be sure to use your daughters refferal code to create second account with new email for your other daughter to reward both accounts and lower the bill for both accounts

Re: New Canada-US-Mexico plans

shewer — Wed, 04 Dec 2024 15:57:00 GMT

I was just thinking of that. I used a friends referal link to create the first account but I dont think it worked?? I didnt see a $10 credit at all when I signed up the other day so I must have done it wrong? I did use my daughters phone, clicked his referal link then chose a subscription plan. Not sure why it didnt work.

Re: New Canada-US-Mexico plans

Handy1 — Wed, 04 Dec 2024 15:58:44 GMT

@shewer .the one time $10 credit will show up in your available funds with in 72 hours after activation , if you don’t see it there after 3 days just message support to ensure it was applied correctly

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New Canada-US-Mexico plans

DeanaN — Sun, 22 Dec 2024 03:49:21 GMT

I asked the question before I signed up and the response I had from a customer service agent was "When arriving there, make sure to connect to one of the carriers listed below: ALTAN AT&T AT&T Nextel Telcel Telefonica And make sure to turn on Data Roaming from the phone settings." I, personally, keep my phone on data roaming and have the network setting as LTE/WCDMA/GSM (auto connect) and didn't have any issues connecting on any trips to USA this past year. I am currently in Jalisco and I am sometimes going through Telcel and sometimes through ATT, it works great. Hope this helps

Re: New Canada-US-Mexico plans

mixxim10 — Tue, 31 Dec 2024 00:47:48 GMT

When will PUBLIC start offering European destinations?

It seems Freedom is offering the same Canada/US /Mexico with 10 gigs roam beyond which includes Europe

Re: New Canada-US-Mexico plans

cellphoneuser1 — Tue, 31 Dec 2024 01:12:26 GMT

@mixxim10 wrote:
When will PUBLIC start offering European destinations?
It seems Freedom is offering the same Canada/US /Mexico with 10 gigs roam beyond which includes Europe

Nobody knows. It might not happen. Public Mobile only annouces these things when it's meant to be public knowledge and not before.