topic 8b1 call error in Get Support

8b1 call error

chimijen — Wed, 04 Dec 2024 15:31:53 GMT

I went to call my family doctor to realize that I kept receiving the 8b1 "your call cannot be completed as dialed" error. Yes I took the SIM out and put it back in with phone both powered off and powered on (didn't work). Yes I tried to dial it with +1 (506) and without. Yes I tried dialing the number manually. None of the solutions worked, and I cannot get in touch with a single person who knows what this issue is caused by or how to fix it. I have important medications I need to be able to refill via this number, so the fact that I cannot reach it is a huge concern. I can dial other numbers and call other people, but I cannot contact my doctor. From what I've seen, many are having issues contacting crucial health services with PM and I am really hoping I am not one of them. What can I do (that isn't resetting my entire phone)?

Re: 8b1 call error

Handy1 — Wed, 04 Dec 2024 14:11:44 GMT

@chimijen And your account is active and not suspended ? Text and data work ?

also check

Outage map in your area:

https://istheservicedowncanada.com/

if account is active and no outage

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 8b1 call error

hTideGnow — Wed, 04 Dec 2024 14:14:57 GMT

hi @chimijen

is it only one particular number you cannot call and got the error ? or calling all numbers got you the same error?

did you try Reset Network Settings?

if same, ask PM support to help.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 8b1 call error

chimijen — Wed, 04 Dec 2024 14:15:57 GMT

No, my account isn’t suspended nor is telus down in my area. I am able to make texts and calls to others, but I cannot contact that number. I tried to use CS but it absolutely failed and I couldn’t even put out a ticket, nor did the AI have any idea how to help.

Re: 8b1 call error

chimijen — Wed, 04 Dec 2024 14:18:37 GMT

It is one particular number that is doing it (as far as I know) as I have tried to call a few other numbers just to be sure. I don’t have the option to reset my network settings on my phone, I spent a lot of my time trying to do that fix before realizing it somehow wasn’t possible 😞