topic Re: resume my account in Get Support

resume my account

Kumar4 — Wed, 04 Dec 2024 14:04:52 GMT

hi Team,

i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know

Re: resume my account

hTideGnow — Wed, 04 Dec 2024 13:57:07 GMT

hi @Kumar4

is the account showing suspended?

use this link to add enough fund to resueme service

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: resume my account

Handy1 — Wed, 04 Dec 2024 13:59:01 GMT

@Kumar4

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

another option is buying payment vouchers from shoppers drug mart /7-11/ shell gas station and load the funds *611 to resume services right away . And you will keep same phone number and plan no worries

Re: resume my account

Kumar4 — Wed, 04 Dec 2024 14:31:04 GMT

this link is not helping after i click the it gets me to link https://publicmobile.ca/en/on/ and i still dont see the subscription yet 😞

Re: resume my account

Kumar4 — Wed, 04 Dec 2024 14:32:59 GMT

when i call *611 to check its not even calling that number, what are my alternative options please

Re: resume my account

Kumar4 — Wed, 04 Dec 2024 14:37:10 GMT

also when i call the number i get to hear "6UT1 the number not in service" message please advise

Re: resume my account

Handy1 — Wed, 04 Dec 2024 14:38:01 GMT

@Kumar4

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: resume my account

Kumar4 — Wed, 04 Dec 2024 14:38:27 GMT

when i click on My account it just shows shop Subscrition plans link nothing else why i am not able to see my plan and subscribe it?

Re: resume my account

hTideGnow — Wed, 04 Dec 2024 14:40:00 GMT

hi @Kumar4

https://myaccount.publicmobile.ca/en/account/payment/funds/card

and the 6UT1 problem could because your account is suspended

Re: resume my account

Kumar4 — Wed, 04 Dec 2024 14:48:38 GMT

Thanks @Handy1 for sharing the link to send private message to cs_agent i have sent it and wating for response

Re: resume my account

hairbag1 — Wed, 04 Dec 2024 14:48:56 GMT

@Kumar4

when was the last time you had service ? If your PM account as Suspended for 90 days or more, your account has been deactivated. Now you'd need a new sim to start a new account if that's the case.