topic Re: Help in Get Support

Help

AndyAvik — Tue, 04 Jan 2022 21:18:41 GMT

Trying to reactivate my plan I have a voucher but still would not let me use it.

any help would be appreciated

thanks

Andy

Re: Help

matbasm — Fri, 18 May 2018 01:06:00 GMT

Hi @AndyAvik, What sort of error are you getting. If you can't get it to work through the portal, try calling *611 from your phone. You should be able to enter the voucher info from there.

Re: Help

AndyAvik — Fri, 18 May 2018 01:08:09 GMT

I tried entering voucher but it wont accept it

Re: Help

will13am — Fri, 18 May 2018 01:15:13 GMT

If this issue is encountered on a computer, try clearing browser cache, using different browser, incognito mode.

Re: Help

LEGO — Fri, 18 May 2018 01:44:43 GMT

@AndyAvik Recently, there was a user here, that had problem applying payment vouchers, they end up to be defective and he was given a credit by Moderators.

If, after trying everything suggested above you are still having troubles applying your voucher, please send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Help

AndyAvik — Fri, 18 May 2018 02:51:47 GMT

The thing is the voucher was loaded but it wont take my payment for some odd reason. I have funds in the account but it still wont unsuspend it

Re: Help

matbasm — Fri, 18 May 2018 02:56:04 GMT

@AndyAvik, is there a button/link in your self serve portal to 'Reactivate account' (or something like that? If not, contacting moderators is the only thing you can do to get the payment applied.

Re: Help

LEGO — Fri, 18 May 2018 03:03:57 GMT

@AndyAvik if your account is suspended, you cannot just make a payment and continue using your service. You need to contact Moderator_Team, so that they reactivate your plan again.

Re: Help

AndyAvik — Fri, 18 May 2018 03:07:33 GMT

Ok thank you did that already just waiting for the response