topic No Help? How do I navigate the Help Articles? in Get Support

No Help? How do I navigate the Help Articles?

Gib7 — Sun, 08 Dec 2024 20:09:27 GMT

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index".

If I click on any of the "Browser by category" sub-topics nothing happens!

I have tried three different browsers and also tried while logged in and logged out. Results are the same.

The chatbot just says use search or ask the community. Does that mean the articles do not actually exist?

Re: No Help? How do I navigate the Help Articles?

hTideGnow — Wed, 04 Dec 2024 02:42:54 GMT

hi @Gib7

help is here, we can help

or you can use this link to search for PM's official help articles

https://www.publicmobile.ca/en/on/get-help/articles

Re: No Help? How do I navigate the Help Articles?

Handy1 — Wed, 04 Dec 2024 02:43:13 GMT

@Gib7 What’s the issue your having ?

Re: No Help? How do I navigate the Help Articles?

Gib7 — Wed, 04 Dec 2024 04:22:16 GMT

Like I said, if go to the help articles index (same page as the link above from hTideGnow), click on a sub category to expand it, ie. click on the + symbol next to "My Account", pick a sub topic like "Public Mobile Subscriptions" and nothing happens.

I cannot access any of the articles.

Will post my current questions in a separate post.

Thanks

Re: No Help? How do I navigate the Help Articles?

Dunkman — Sun, 08 Dec 2024 20:09:12 GMT

@Gib7

Public mobile is aware of glitch and is working on the fix for this issues. Thank for pointing this out.