topic Re: Account in Get Support

Account

AshMc — Wed, 04 Dec 2024 02:08:30 GMT

How can I contact customer service and actually talk to a person?

hTideGnow — Wed, 04 Dec 2024 02:10:19 GMT

PM support is all online. So you can either post your question here and community members, customers, can try to help

or if you like proper support agent to help, then submit ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Handy1 — Wed, 04 Dec 2024 02:19:30 GMT

@AshMc No one to talk to all support is online

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

BKNS27 — Wed, 04 Dec 2024 02:20:59 GMT

@AshMc
PM is an online service so all communication is done through private messaging.

But it might be quicker for members here to help with common issues.

So what is your problem?

Dunkman — Wed, 04 Dec 2024 02:21:42 GMT

The wait for customer service agent response is longer than usual. Depending on issue, can take 1-2 days for response.

Is there a specific issue that community members can help out with? Often, many issues do not need CSA help.