topic Re: Texting and calling in Get Support

Texting and calling

JosiahMihai — Wed, 04 Dec 2024 02:15:34 GMT

I am not able to text anyone and call anyone with the add on to my data not working.

Re: Texting and calling

BKNS27 — Wed, 04 Dec 2024 02:17:56 GMT

@JosiahMihai

Reset your Network setting then reboot your phone by powering off then back.

Re: Texting and calling

hTideGnow — Wed, 04 Dec 2024 02:18:15 GMT

hi @JosiahMihai so nothing work? do you see if the sim cannects to PM network?

Reboot the phone first, then try Reset All networks. if still fails, you can try your sim on another phone.

Also, login My Account and check your account status. Maybe a payment failure and account not renewed

if nothing work, ask support to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Texting and calling

Munchking — Wed, 04 Dec 2024 02:20:51 GMT

Log on to Public Mobile and confirm that the add-on has on applied. If it has been, then follow what BKNS27 said, which is to restart the phone.

Re: Texting and calling

JosiahMihai — Wed, 04 Dec 2024 02:32:31 GMT

Nothing works. And my plan is unlimited minutes wide+50gb within Canada USA and Mexico. I've have it since Saturday and nothing worked

Re: Texting and calling

hTideGnow — Wed, 04 Dec 2024 02:35:00 GMT

hi @JosiahMihai

was that a new activation or existing subscriber with a plan change on Sat?

did you check My Account? can you login and account active?

you have sent support agent a message yet/

Re: Texting and calling

Munchking — Wed, 04 Dec 2024 02:35:21 GMT

Okay. Hmm... do you mind telling what the add-on was? Was it international minutes? or International Data

Re: Texting and calling

JosiahMihai — Wed, 04 Dec 2024 02:40:42 GMT

Let me rephrase this sorry guys. My data wasn't working and so was my number to call or text. There is no add on. I transfered my number from Telus aswell (or tried too as when I login I still get the verification sent to the new number) I'm from bc and this is the first time I've subscribed. My subscription is active and whatnot and it says I paid for it and everything went through fine. I've contacted CS and they take a long time to respond back with little to no help (they should make a phone number honestly as it would be much easier to explain things) whenever I try to reset my phone and network it's still the same thing with the data reconnecting being connected and disconnecting on and on. I could use another phone but I don't want to buy another one just to have public Mobile because I find it kinda stupid to do so and I would rather switch plans but I'm trying something new.

Re: Texting and calling

Munchking — Wed, 04 Dec 2024 03:01:26 GMT

... okay. You mentioned "add-on" in your question, so we thought you had a problem with add-ons. I feel like your activation method was not done right and your number was not ported correctly. If you want a step by step guide reply to this.