topic Re: Number transfer in Get Support

Number transfer

Vanno — Tue, 03 Dec 2024 22:31:13 GMT

To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.

Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the response I get :

"I understand and as mentioned, there's no issue on our end. And I'm still trying to save you time at this point."

What can I do more ? PM won't accept the transfer ?

Re: Number transfer

Handy1 — Tue, 03 Dec 2024 22:42:44 GMT

@Vanno is your public mobile account active ? Can you try the SIM card info another phone if it is and try to have the request sent again from new provider so you can reply YES to the confirmation text to port ? Your PM account needs to be active and of course you need to be able to connect to the network to receive the text messages from public mobile .

Re: Number transfer

Vanno — Tue, 03 Dec 2024 22:46:23 GMT

Account says active. I tried to put PM Sim in another phone. Still no network.

Re: Number transfer

kb_mv — Tue, 03 Dec 2024 23:00:31 GMT

@Vanno I would suggest you get your new provider to re send the port request to PM. Then send PM a message at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

telling them you cannot get your service to work and cannot authorize the port out via SMS and see if they will let you authorize the port out through messaging. If not, call the number I sent to your inbox and see if they can help. It is the porting help line.

Re: Number transfer

kb_mv — Tue, 03 Dec 2024 22:59:28 GMT

@Handy1 wrote:
@Vanno is your public mobile account active ? Can you try the SIM card info another phone if it is and try to have the request sent again from new provider so you can reply YES to the confirmation text to port ? Your PM account needs to be active and of course you need to be able to connect to the network to receive the text messages from public mobile .

@Handy1 @Vanno I think this is the gist of his problem. For whatever reason his service doesn't work thus he cannot receive the text to authorize the port out and CS is not being helpful.

Re: Number transfer

Vanno — Wed, 04 Dec 2024 00:39:09 GMT

Cs finally accepted the transfer after my public post 🙂 (saying Community can’t Help since people can’t have access to my account, basically saying to not waste my time here 🤔)

All is good, I switched to another provider.

thanks

Re: Number transfer

Vanno — Wed, 04 Dec 2024 00:46:47 GMT

Thanks for taking your time to reply.

problem is solved now, cs accepted the transfer.