topic Re: Something went wrong with activation in Get Support

Something went wrong with activation

Vanessa11 — Wed, 04 Dec 2024 15:45:15 GMT

I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!

Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.

How can I contact a representative to fix this?

Re: Something went wrong with activation

Handy1 — Tue, 03 Dec 2024 23:21:00 GMT

@Vanessa11 No worries use this link to contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Something went wrong with activation

eddieO — Tue, 03 Dec 2024 23:26:22 GMT

@Vanessa11 did you try completing activation through the Public Mobile app installed on your phone? This is a required step that is often overlooked. If you did use the app then use the link provided by @Handy1 but please note it often takes an hour or 2 to hear back, sometimes longer depending on how busy they have been throughout the day

Re: Something went wrong with activation

Munchking — Wed, 04 Dec 2024 00:13:50 GMT

Hey there, could you specify what "final activation" stage you were in??? Are you in the part where it asked you to enter your account number from the previous carrier? And after you enter it, it doesn't go through when you click activate?