topic Re: cancel account in Get Support

cancel account

Hai_Le — Tue, 03 Dec 2024 22:16:24 GMT

Hi Public Mobile Team,

I want to cancel my subscription account with Public Mobility right away today,

But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,

Many thanks,

Hai Le

Re: cancel account

Handy1 — Tue, 03 Dec 2024 22:20:06 GMT

@Hai_Le You can turn off auto subscribe in your account

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

but best to ask support to remove the credit card info on file right away to ensure you don’t get charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cancel account

Phil_Adelphus — Tue, 03 Dec 2024 22:57:15 GMT

@Hai_Le If you want to transfer your phone number to another provider, don't cancel your Public Mobile account. It needs to be still active and will close itself when the number has been transferred.

Re: cancel account

eddieO — Tue, 03 Dec 2024 23:01:42 GMT

@Hai_Le adding to what's been shared already, if you can time your exit when you have just a few days left before your renewal was scheduled to take place you will make the most of what you have already paid for because when you transfer out of Public Mobile they will not give you a refund on what days you had left