topic Re: Account records in Get Support

Account records

Espageddy1 — Tue, 03 Dec 2024 21:45:18 GMT

I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistake?

Re: Account records

TheSterlinger — Tue, 03 Dec 2024 21:49:41 GMT

@Espageddy1 probably just a cache issue. Clear cache, log out and back in. Should be ok.

Re: Account records

BKNS27 — Tue, 03 Dec 2024 22:02:41 GMT

@Espageddy1

Or You can manually clear cache on your browser and reboot your phone.

Re: Account records

Espageddy1 — Tue, 03 Dec 2024 22:49:23 GMT

Thank you! I will try.

Re: Account records

Espageddy1 — Wed, 11 Dec 2024 18:08:19 GMT

Thank you for your suggestion. I have cleared the cache in my phone and this did not solve the problem.