topic Re: top up voucher in Get Support

top up voucher

michelle25 — Tue, 03 Dec 2024 22:06:25 GMT

it said funds were added to my account. but its not showing up

Re: top up voucher

hTideGnow — Tue, 03 Dec 2024 22:05:42 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: top up voucher

TheSterlinger — Tue, 03 Dec 2024 22:06:53 GMT

@michelle25 clear cache and look again. When was it added? Do you not see extra money in available funds?

Re: top up voucher

michelle25 — Tue, 03 Dec 2024 22:07:14 GMT

Yeah it doesn’t show up on my account

Re: top up voucher

michelle25 — Tue, 03 Dec 2024 22:09:33 GMT

no i dont

Re: top up voucher

slusagm — Tue, 03 Dec 2024 22:10:16 GMT

if the fund is used for reactive service, reboot phone and test

and you can call 1855-4PUBLIC from another phone to check if the available fund is there

Lastz ask PM to check ,

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: top up voucher

TheSterlinger — Tue, 03 Dec 2024 22:14:38 GMT

It depends on the type you purchased. Some people say some vouchers take 24 hours to show up. If its been more than that and you added it yourself, as suggested ask agent to check