topic Re: Number Transfer in Get Support

Number Transfer

Ameliacampbell — Tue, 03 Dec 2024 20:06:19 GMT

It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with?

Re: Number Transfer

hTideGnow — Tue, 03 Dec 2024 20:14:34 GMT

hi @Ameliacampbell did you reboot your phone with the PM sim inside and test inbound calls?

if you cannot receive inbound, likely port is not done

But check with PM porting support team and confirm. I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer

Ameliacampbell — Fri, 13 Dec 2024 02:28:53 GMT

I called the support team and got it all worked out, thanks so much for the help!