topic App support in Get Support

App support

Nini1 — Tue, 03 Dec 2024 18:52:57 GMT

My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or esim card because the app is in some sort of a loop

Re: App support

Handy1 — Tue, 03 Dec 2024 18:56:48 GMT

@Nini1 Even though you already paid for the plan , it won’t start until you activate the SIM card so you won’t lose money no worries , but if you want SIM card faster you can pick one up from Telus Koodo store and ask support to reimburse you for it because of the strike . And it’s good idea to have spare sim card in hand incase you ever lose or damage yours or to give to family or friend to join PM and use your referral code to reward both accounts win /win

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Re: App support

hTideGnow — Tue, 03 Dec 2024 18:59:43 GMT

hi @Nini1

you are charged but the actual service cycle not start until the sim card arrives and you complete the 2nd part of the activation.

if you want esim or another arrangement to pickup the physical sim, you have to ask support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage