topic Re: Esim bought and deleted, what else? in Get Support

Esim bought and deleted, what else?

yiggfh — Tue, 03 Dec 2024 17:37:48 GMT

I bought it yesterday , and it has no signal.I tried to delete it and now im no longer able to redownload it. Money wasted and i got nothing now.

the agent just said they cant do anything?

Re: Esim bought and deleted, what else?

Handy1 — Tue, 03 Dec 2024 17:40:31 GMT

@yiggfh If you deleted the eSIM you have to log back into the PM app with phone and rebuy esim the system should realize you had eSIM and credit you the money back at check out if not just ask support to reimburse you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim bought and deleted, what else?

yiggfh — Tue, 03 Dec 2024 17:49:04 GMT

It stops me from logging in .it says i activated esim and needs to enter six digit code.

Re: Esim bought and deleted, what else?

yiggfh — Tue, 03 Dec 2024 17:50:10 GMT

the agent makes no sense,just tell me to buy another one when i just bought it yesterday.

Re: Esim bought and deleted, what else?

Handy1 — Tue, 03 Dec 2024 17:50:27 GMT

@yiggfh If total “didn’t get code “ do you not get option to send code to email instead ? If not you need use the link in my last reply to get support to help you log in and re buy the eSIM

Re: Esim bought and deleted, what else?

soni_bagri — Wed, 18 Dec 2024 00:36:38 GMT

did you get this solved? I'm in the same situation right now and unable to login to app to request new esim to finish activation

Re: Esim bought and deleted, what else?

yiggfh — Wed, 18 Dec 2024 00:54:07 GMT

no. the customer service is useless.Worst experience ever.Is such an easy thing to solve this by resetting.

Re: Esim bought and deleted, what else?

soni_bagri — Wed, 18 Dec 2024 00:58:17 GMT

reset phone? did you cancel service and switch?

Re: Esim bought and deleted, what else?

Handy1 — Wed, 18 Dec 2024 01:02:35 GMT

@soni_bagri and @yiggfh one could always get physical SIM card instead and sim swap the number in there account or get support to sim swap the number for you and avoid using eSIM altogether

Get SIM cards from Telus Koodo store / or order from Amazon $4.99 there and if you ask support they may reimburse you for picking one up

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

Re: Esim bought and deleted, what else?

soni_bagri — Wed, 18 Dec 2024 01:05:02 GMT

once I get physical sim, how do I finish the activation? my account is active but it's not attached to a sim.. Do I just put in physical sim or need a cs agent to link it ?

Re: Esim bought and deleted, what else?

Handy1 — Wed, 18 Dec 2024 01:06:54 GMT

@soni_bagri Yes since you you haven’t activated yet you won’t be able to sim swap it yourself in your account . But no worries support can help to sim swap it for you to finish the activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage