topic Re: Can not access account for activation of e sim in Get Support

Can not access account for activation of e sim

Heather-1 — Tue, 03 Dec 2024 16:26:14 GMT

Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxxxxxxxxxxxxxxxxx. Please advise

Re: Can not access account for activation of e sim

Handy1 — Tue, 03 Dec 2024 16:07:09 GMT

@Heather-1 Can try to un install the app and re install it see if that helps if still no dice and you already paid ask support to help finish the activation for you

also tap the down arrow by time stamp in your thread and edit out personal info this is public forum @Heather-1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can not access account for activation of e sim

hairbag1 — Tue, 03 Dec 2024 16:05:17 GMT

@Heather-1

try deleting the app from your cell...then re-installing again. See if that helps.

Re: Can not access account for activation of e sim

hairbag1 — Tue, 03 Dec 2024 16:25:00 GMT

Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxx.xxxxxx.xxx Please advise

@Dunkman

Re: Can not access account for activation of e sim

Dunkman — Tue, 03 Dec 2024 16:32:51 GMT

@Heather-1

The website is finicky. You can try a different web browser, clear cache or incognito mode. Or try a different device.

Deleting and reloading the app is a good idea also (mentioned earlier).