topic Can’t get calls from landline in Get Support

Can’t get calls from landline

Tyrr — Tue, 03 Dec 2024 15:48:04 GMT

Just signed up for PM.
didn’t transfer my number from another carrier, instead I got a new number from PM.
now I can receive incoming and outcoming calls/ texts from mobile phone. But I can’t received any calls from any landline ( office, condo, restaurant etc.) . System just says” can’t complete the calls “

Already tried network reset, restart phone and all that. But nothing works. anyone experience this and have a solution?

Re: Can’t get calls from landline

Handy1 — Tue, 03 Dec 2024 16:01:20 GMT

@Tyrr Can you try the sim in another phone ? Test it if still same thing ask support to refresh your account

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t get calls from landline

Tyrr — Tue, 03 Dec 2024 15:55:42 GMT

Thanks but I only have eSIM. It only installs once at a device if I understand correctly. If I need to install again, I need to pay $5 for another eSIM.

Re: Can’t get calls from landline

Handy1 — Tue, 03 Dec 2024 16:02:06 GMT

@Tyrr Yes you would have to but the system will credit you back on check out if not contact support and they will reimburse you for it only have to pay for eSIM once , but instead just ask support to refresh your account might be all that’s needed. . Only get new eSIM if they advise you too