topic Discount changes in Get Support

Discount changes

Chito — Tue, 03 Dec 2024 13:08:01 GMT

Has the loyalty and referral of a friend discount changed? I noticed my Nov. bill did not include the discount I have been receiving for years. I have been a client for more than five years.

Thanks

Re: Discount changes

Sansan — Tue, 03 Dec 2024 06:10:31 GMT

Yes, the rewards system was changed as of May. No more automatic discounts. No discounts for autopay or loyalty. Now you pay full amount upfront and get 5% back in points.

/https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Discount changes

Dunkman — Tue, 03 Dec 2024 06:06:00 GMT

@Chito

Starting in May, Public mobile has changed all legacy rewards customers over to the new points system.

With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Unfortunately, you will be charged plan amounts without the monthly discounts going forward. You will still get friend referral points every month, but you will need to collect 15 points to redeem for $15 bill credit.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/public-points